The KM function undoubtedly delivered significant benefits to firms during the pandemic. At the same time, it brought to light the function’s limitations, mainly due to configuration and structures as country-specific repositories. The sudden switch to remote working and now the new hybrid work environment, has created a business need for firms to expand their KM systems so that they serve as centralised global, yet multi-lingual-enabled knowledge repositories, working as effectively and intuitively in each of the identified languages.
Professionals search for ‘knowledge’ that is generated internally, but equally routinely explore external third-party content resources, legal databases, the web, and such for relevant information – which can be anything from documents and legal precedents to named experts and online articles. Often, in most organisations, due to a lack of integration of technologies and resource repositories, professionals have to look for information in different resources individually. This is time consuming, but more crucially, it restricts a 360 degrees view of the subject matter that they are searching on. So far, establishing this kind of integrated KM capability has been lacking due to the technical challenges it poses to technology providers and firms alike.
