The value of knowledge management (KM) has been proven in the legal sector in the last two years. In 2022, firms that have consolidated KM systems in place will look to both fine-tune their processes and take the function up a level. Lawyers routinely search for “knowledge” that is generated internally in the firm in the form of documents, best practice, advice and so on. Additionally, they also look to external resources for similar information, despite the fact that, they have some of the most reputable legal authors and experts in-house. Why? Because the level of information-sharing and collaboration isn’t embedded in the firm, making finding this data difficult. To address this issue, many firms have dabbled with AI tools (at some cost) with limited or no success. So next year, firms will once again revert to adopting more realistic, affordable and practical measures such as focussing on honing their processes for timely knowledge identification, publishing and classification. This will ensure that content is captured and automatically classified so that it can be easily surfaced. Furthermore, firms will invest in enhancing the search capability in their KNOWLEDGE MANAGEMENT system. They will integrate and unify internal and external third-party content repositories, in an attempt to create a single, centralised search portal so that lawyers can search for everything from documents, laws, matter precedents thought to named legal experts in different fields. This kind of holistic search across repositories and resources will be important and of great value, especially in the foreseeable hybrid work environment.
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